Charge 5 not recording data

[sjwhidden]

My Charge 5 is not recording data properly. It gets bits but there are big gaps in the data recording. Helpppp

[Wibby]

Hello @sjwhidden 

Someone here can probably help you!

Could you be a bit more specific about your problem please?  What kind of data are you talking about?  Sleep/ exercise/ heart rate…

What exactly is happening?

The more detail you can give, the better and quicker the help (hopefully).

Good luck!

[sjwhidden]

There is chunks of data missing.. my heart rate, sleep and zone minutes are not being consistently or accurately captured during a day. Is there a way to include a screen cap of what i'm seeing on the app?

[Wibby]

Yes.  If you click on the picture icon on the far right of the choices at the top of the window when you write a reply, you can add a picture.

Right now, I’m typing from my phone and it offers me options of: Photo Library, Take Photo and Browse.  I’m sure if you’re replying from a computer there are similar options.  

Just choose the best method to insert your photo depending on where it’s stored, phone or computer.

 I hope that helps a bit.

[coreyjl]

Yeah, my Charge 5 seems to occasionally miss entire ~8 hour nights of sleep. This never happened with the Charge 4.

[sjwhidden]

The picture posting option doesnt seem yo be available for me.

My steps are being logged accurately but all the other data seems to be gathered very sporadically and poorly.

I've restarted the device and the problem still persists.

[Wibby]

In case you're trying from a computer, I'm showing you a screenshot of what shows up when I type a reply on mine.  In this case, you click on the Camera icon to add a picture from your computer.

I'm hoping that might help a bit as people generally find screenshots easier to understand when they're trying to help.

Good luck!

Have you tried removing your device from Bluetooth and then repairing it and syncing?  Sometimes that can help too.

[Path11550]

I've got the exact same problem. Data is missing or incomplete. No HR, no sleep. I've tried restarting it but nothing. it's worthless compared to my Charge 4 but then that is worthless too because the attachment to the band just fell off and I can't attach a band to the device. Sad.