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Charge 5 not recording steps

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‎09-12-2024 06:07 - last edited on ‎09-12-2024 10:45 by Fitbit Moderator

‎09-12-2024 06:07 - last edited on ‎09-12-2024 10:45 by Fitbit Moderator

Looks like a lot of issues from the posts. For 2 days only my steps are logging in…time for an oura ring?

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‎09-12-2024 10:44

‎09-12-2024 10:44

Hey there @Fitqueen203, it is nice to see a new face around. 

Thanks for bringing this to our attention, I'll be glad to help. 

Due to the latest update released for the Fitbit app, we are experiencing some syncing issues and data transfer mistakes. We’re aware of it and are working to identify a resolution as quickly as possible.

I really appreciate your patience and look forward to getting you back on track.

View best answer in original post

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1 REPLY 1

‎09-12-2024 10:44

‎09-12-2024 10:44

Hey there @Fitqueen203, it is nice to see a new face around. 

Thanks for bringing this to our attention, I'll be glad to help. 

Due to the latest update released for the Fitbit app, we are experiencing some syncing issues and data transfer mistakes. We’re aware of it and are working to identify a resolution as quickly as possible.

I really appreciate your patience and look forward to getting you back on track.

Best Answer