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Charge 5 not recording whole bike ride

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‎07-04-2022 05:34 - last edited on ‎07-05-2022 11:37 by Moderator Alum

‎07-04-2022 05:34 - last edited on ‎07-05-2022 11:37 by Moderator Alum

My Charge 4 worked perfectly, recording the whole bike ride.  The Charge 5 is useless, it stops recording after around 6k on a bike ride of 20k.  Tried Fitbit support, rubbish.  They have a predetermined script, not interested in resolving this issue.  I have also used Strava on my iPhone, that works perfectly.  Can I have my Charge 4 back😜

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‎07-05-2022 11:36 - last edited on ‎03-13-2024 10:05 by Fitbit Moderator

‎07-05-2022 11:36 - last edited on ‎03-13-2024 10:05 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Bazza525. 

I appreciate all the feedback and information that you've provided about this issue with your Charge 5. I'm sorry to see that you're still having this problem. 

If you haven't done so already, please make sure that you've also completed a three pulse restart using the charging cable:  

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

button charge 5.jpeg

 

If you already tried the restart and you continue to experience the same problem during your workout, I do recommend that you continue the communication with the Customer Support team so they can provide you with the next steps. They will let you know how to proceed, but keep in mind that they need to make sure that all the standard troubleshooting steps have been exhausted.  

The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected.

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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