Charge 5 not registering steps

[Sierraf0xtr0t]

No matter how many steps my Charge 5 registered, it will turn to ‘13 steps’ on the tracker and apps everytime I sync it.

does anyone experiencing the same problem? 

[DavideFitbit · Accepted solution]

Hi, welcome to the Fitbit Community forums, @Sierraf0xtr0t. 

Thank you for all the information that you've shared about this problem with your Charge 5. 

That seems a bit strange, let me know if this happens everyday and every time that you sync? You always get 13 steps? 

In the meantime, please try restarting your device using the charging cable and try the following steps as well in case the problem is related to the app: 

• Log out from the app.
• Clear Cache for the Fitbit app on your phone's settings (Settings > Apps > Fitbit app > Storage > Clear cache)
• Restart your phone. 
• Log back in to check if you're able to see your information properly. 
• Try to set up your Charge 5 as a new device in your account if you're still having the same problem. 

Hope this helps, I'll be around. 

[Sierraf0xtr0t]

Hello Davide, 

I cleared the cache, restart device, reboot via the charger button, install and reinstall the apps.

At first, no matter how many steps I took .. it will register as ‘13 steps’ on my apps and Charge 5 as soon as it sync with the apps

But after 12am, I sync it again and everything goes back to normal again. 

Thank you for your help 😊

[dperrin2]

Mine does not give me 13 steps but it will say one thing on my tracker and a total different number on my app. It doesn't sync unless I manually do it from my app most of the time. I have to restart the tracker over and over again and then make sure the app is updated and then turn off my iPhone and back on and try again. It is SOOOOO frustrating!