Charge 5 not responding

[Dovebear]

I have just bought a Fitbit Charge 5.  Put on charge for most of the night.  Different sockets.   Nothing.  Tapped screen nothing.  Also done the re-start with the button on the cable nothing.  Even web chatted with Fitbit just sent email after chat to re-start my Fitbit.  I can't even switch it on.  Anybody got any ideas or have I bought a faulty one

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Dovebear. 

Thanks for sharing that you've been having this inconvenience with your Charge 5.

I've been indeed informed that you already got in touch with the Customer Support team and it seems they'll be providing you with further instructions. In this case, I recommend that you continue the assistance process with them so they can let you know how to proceed. 

Thank you again for taking the time to share all your feedback about the product. 

Have a good day.  

[SunsetRunner]

@DavideFitbit After reading the number of similar reports for brand new Charge 5 it should begin to dawn on Fitbit support that possibly, just possibly you have a serious firmware and/or product quality issue which combined with a poorly working reset can lead to what is known as a "bricked" product (aka nonfunctional).

[DavideFitbit]

Hi, thank you for sharing all your feedback and that you've been experiencing the same behavior with the Charge 5, @SunsetRunner.  

In this case, if you already tried the restart procedure (using the charging cable) as described in this article and you continue to have this problem with the display not responding, I recommend that you get in touch with the Customer Support team, so they can provide you with further instructions or let you know how to proceed. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Thanks again for sharing all your feedback about this.

See you around.