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Charge 5 not responding

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‎03-03-2022 22:08 - last edited on ‎03-05-2022 06:12 by Moderator Alum

‎03-03-2022 22:08 - last edited on ‎03-05-2022 06:12 by Moderator Alum

Hey! My Fitbit Charge 5  started to shine with your logo. Could not do anything. Tried to sync and charge but nothing happened. Suddenly it began to vibrate for several minutes. Pause for a while then it continued again. Found how to restart with the charging cable. Nothing happened. On the third try, it started to sour more in shocks. The screen turned black and now I do not get life in it at all.


Grateful for help.

 

 


Moderator edit: subject updated for clarity

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‎03-04-2022 01:58

‎03-04-2022 01:58

I have had nothing but issues with mine. From battery only lasting 2 days to now no display and not syncing. I have tried to reset with the button on charge cable, it vibrates with no display. Not happy with product.

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‎03-05-2022 06:11

‎03-05-2022 06:11

Hi, welcome to the Community forums, @TildaWennström @Epain1. 

 

I appreciate the information that you've shared about the inconvenience you're experiencing with the Charge 5. 

 

I saw you mentioned that you already tried the restart procedure using the charging cable and that you continue to get a black screen. In addition to that, you can also try changing to a different clock face (if you're able to sync your device).

 

In this case, I recommend that you get in touch with the Customer Support team for further assistance with this. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

I appreciate all the feedback that you've shared about the product. 

 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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