Charge 5 not showing BPM and Sleep Score

[TADN]

Have rebooted several times via both Fitbit AND charger.  BPM & Sleep Score still not showing.  This is my second For it (no previous problems. Purchased Fitbit for three reasons: Steps, BPM & Sleep Score.  VERY upset & now considering purchasing another option. 

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @TADN. 

I appreciate all the feedback and details that you've shared about these inconveniences with your Charge 5. 

Keep in mind that you must see sleep stages in order to see a sleep score. There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

If you see sleep stages but don’t see a sleep score, please note that it may take a few minutes for your sleep score to appear. In addition, for better results please try to let the device detect that you're awake or asleep by itself rather than doing it manually and make sure to keep the Fitbit app. 

The Charge 5 may need some days to collect some information (particularly regarding to heart rate) and provide sleep score, sleep stages and other data. In case the problem is related to the Fitbit app and you not seeing BPm, please try the following as well: 

• Log out from the app.
• Clear Cache for the Fitbit app on your phone's settings (Settings > Apps > Fitbit app > Storage > Clear cache)
• Restart your phone.
• Log back in to check if you're able to see your data properly.

Hope this helps, I'll be around.