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Charge 5 not showing all of my sleep time

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‎01-15-2023 01:48

‎01-15-2023 01:48

All of a sudden my Fitbit charge five is not registering all of my sleep time. There are times that I am asleep because I know what time I went to bed and then it’s not showing that I slept till like 11 o’clock at night till early in the morning. Does anyon know What is the fix to this?

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3 REPLIES 3

‎01-15-2023 05:30

‎01-15-2023 05:30

I’m having the exact same issue with my Charge5. The device stopped recording sleep on or about 1/7/2023. When I open my app it shows sleep recording is to begin at 11:00 pm and end at about 5:30am. I’m not sure why this all changed, the device had been recording my sleep for months without any issues.

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‎01-15-2023 05:57

In response to Kierian

‎01-15-2023 05:57

I just discovered that my Samsung Galaxy phone quit syncing with my Charge 5, appears this began at the same time my sleep stopped being logged. I just restarted the Sync process and upon completion I was prompted to begin a firmware update. Once the update has completed I will wait to see if my sleep is logged tomorrow morning and will then post an update. Oddly, even though syncing had ceased awhile back I was still receiving step counts, Sp02 levels etc. sleep is the only thing that was not updating each day .

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‎01-15-2023 13:17

‎01-15-2023 13:17

I also have this issue. I got mine in December and I don't think it has ever recorded my sleep properly. I have the latest update but no change. This is one of the main reasons I bought the Charge5!

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