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Charge 5 not showing data

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‎10-03-2021 02:24 - last edited on ‎10-04-2021 12:37 by

‎10-03-2021 02:24 - last edited on ‎10-04-2021 12:37 by

Hi, just got the charge 5 on Friday, done all the trouble shooting, moved position on arm etc and still not seeing Hourly activity, sleep score, heart rate, sp02%. Anyone got any idea as to why this is happening. When you upgrade to the newest device you expect it to wow you, this ihas not happened🙄

 

 

Moderator edit: subject for clarity 

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‎10-04-2021 12:39

‎10-04-2021 12:39

Welcome to the Fitbit Community, @Weetilly.

 

Thanks for the details shared in your post and for already trying to resolve the issues with your new device. I understand how you are feeling about this situation. I was able to see that you have already contacted our Support team. If you still need help, please feel free to contact our team back as they already have all the details and special tools to continue assisting you. 

 

For more information about Charge 5, see How do I get started with Fitbit Charge 5? 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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