Charge 5 not staying charged

[Bethlarymore]

Charge 5 won’t stay charged. It charges up to 100% and loses over 20% within ten minutes and just keeps dropping

[MarioSFitbit]

Hi @Bethlarymore and warm welcome to the forums. 

I appreciate your message, and I'm sorry to hear that you are experiencing this situation regarding your Charge 5 not staying charged. 

This is definitely not the experience wanted for our customers, and I understand your feelings about this situation. 

In order to improve the battery life, please verify:

• Your phone software version: Check & update your Android version or Update your iPhone or iPad.
• Turn off Always on Display (AOD). 
• Disable Snore Detect (For more information, refer to How do I track my sleep with my Fitbit device?).

[RiekoC]

Hello @Bethlarymore 

When my Charge 5 started having rapid battery loss, I restarted and recharged my device multiple times over several days. As soon as I saw a rapid drop in battery, I restarted my Charge 5 and put it on the charger until it was back to 100%, often doing this multiple times in a day. Eventually, this process got my device "unstuck" and the battery went back to lasting 6-7 days. Although there's no guarantee that this will work for you, it might be worth a try.

[Pubpest]

my charge  5 drops from 100 to 60 within an hour . believe it's 3 years old. all non nessesary apps/notifications OFF

really not acceptable is it