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Charge 5 not synced to iPhone

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‎03-19-2022 02:09 - last edited on ‎03-19-2022 06:44 by Moderator Alum

‎03-19-2022 02:09 - last edited on ‎03-19-2022 06:44 by Moderator Alum

Why isnt my Charge 5 adding itself to my iPhone 

 

 

 

Moderator edit: format

 

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1 REPLY 1

‎03-19-2022 06:43

‎03-19-2022 06:43

Hi, welcome back to the Community forums, @Dbtgirl. 

 

I appreciate all the information that you've shared about the difficulty you're experiencing with your Charge 5.

 

If you haven't done so already, I recommend that you try restarting the device using the three pulse restart method described here below: 

 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

Keep in mind that you need to sync through the Fitbit app and not through the Bluetooth settings on your phone. In addition to the restart, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

 

Hope this helps, I'll be around.

Davide | Italian and English Community Moderator, Fitbit


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