Charge 5 not synching

[PsychoPete]

My Charge 5 was replaced for free less than 2 months ago because it would not charge.  Now it will not synch.  I have looked thru the posts here - and have tried everything from restarting the Fitbit to rebooting the Bluetooth on the phone and my computer (my computer cannot even find my Fitbit now) .. to deleting my Fitbit device from my apps and then reloading.  Nothing is working.  Frustrated 

With Regards

Peta  

[Jlray092]

I am also on my second Charge 5 - I've been a FitBit user since they started - the Charge 5 is the absolute worst one - It does not synch easily like the others I have had - fails to synch most times and I also have tried all of the suggestions with out success! I really hope they can figure this out as this will be my last FitBit. 

[WilieECoyote]

Was chating with customer service they claim that it’s a know problem and they are working on it.  It’s been 14 hours and my phone still can’t find my charge 5. I’m super curious if this is a universal problem or a problem with my charge 5 

[JeanLab]

I noticed mine was not syncing this morning, so I restarted it.  I had over 3000 steps and now I am at 0.

It doesn't seem to be counting any steps/hour either.

[RogerAuwers]

I am having the same problem.  Happened a couple months ago and after a restart it would synch again although I lost all my data for that day (even though it said "no data will be lost".  This time I have turned my phone on and off a few times, disconnected bluetooth probably 10 times, restarted my Charge 5 3 times and still it won't synch.  Extremely frustrating!

Moderator edit: format

[WilieECoyote]

I drained the battery completely let it sit dead for 8 hours plugged it in and woke my phone found it

Sent from my iPhone

[Jshu21]

Thank you for posting. Mine is doing the same thing…if it’s a known issue then I’ll at least wait until morning to contact them 

[DonnB]

Seems to be! My Charge 5 says I did 8800 steps today my phone says I did 7600 steps and it said I was synced.

Moderator edit: format

[PsychoPete]

Thank you.  I will give that a go

[Mechelle1213]

Same! I had alta hr worked phenomenal. Got the charge 4 was awful. Decided to try the charge 5. First had to do a reset in feb lost all my steps for the day and my 151 day step streak. Yesterday randomly the fitbit logo popped up on the display. Lost my streak again. Left it on the charger overnight seemed to be working put it on and 1 hr later same thing happened. I am beyond frustrated. It has gone downhill since google took over fitbit.

[WilieECoyote]

Had no idea that google took over. That explains a lot 

[Mechelle1213]

Yep started buying in late 2019 and finalized in Jan 2021.

[DavideFitbit]

Hi everyone, thank you for all the comments and updates that you've shared about this issue you're experiencing to sync with the Charge 5. 

Keep in mind there are some general recommendations and troubleshooting steps listed here that other users experiencing something similar have found useful. If you haven't done so already, please make sure to check the compatibility requirements listed here and to keep the Fitbit app and the firmware updated to the latest version available. 

It seems that many of you have already contacted the Customer Support team for further assistance. If you already tried all the steps shared previously or that you've seen in the forums and you continue to experience the same problem, I recommend that you get in touch with the Customer Support team for further assistance. Click here to get connected. 

Keep in mind that for the specific problem related to the Bluetooth getting disconnected constantly, the team of developers is already aware of this and they continue to work to find a solution as soon as possible, but we haven't received other updates for the moment.

hank you again for the information and for the feedback provided; our team is always working to enhance your experience and your feedback is a big part of that process. 

See you around. 

[PAS461]

Well I guess still not resolved.  Auto synch hardly works. Have to manually do. Sometimes have to close the app.  Seems it it getting else.  Ridiculous that this is not fixed 

[Jlray092]

I’ve stopped using my Charge 5 and went back to an old FitBit I had. The 5 is the absolute worst one I’ve had, nothing but issues since day one, and I’ve had mine replaced already once, the replacement is just as bad. I won’t be buying  another FitBit again.

[DavideFitbit]

@PAS461 @Jlray092 Thank you for sharing your feedback and that you've been experiencing this inconvenience with your Charge 5. 

If you already tried all the troubleshooting steps mentioned here earlier and you continue to experience the same problem, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know what are the options available for you. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Thanks again for all the information provided. The team continues to work to improve the quality of products and services.