Charge 5 not syncing my sleep and health data

[elenafrafra]

Hi there,

I’m experiencing a new issue on my Charge 5 - when I sync it yesterday morning, steps and activity data showed up regularly but no sleep data (and health metrics!) where available. I did all the usual reboot/unpair/reset/app update steps - I’m familiar with them because the Charge 5 is a pretty buggy tool - but nothing worked. Charge 5 syncs normally, it just doesn’t provide sleep & health metrics data.

Fitbit was on my non-dominant hand as usual, and I didn’t sleep any differently than normal. Nevertheless I thought maybe it was a one-time problem, and decided to wait and see.  This morning: same exact issue.

At this point I think there is definitely something wrong.

I had many problems in the past and I’m very close to give up on Fitbit for good.

Please see screenshots attached, any support is highly appreciated.

 

 

 

 

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Hello and welcome to the Fitbit Community, @elenafrafra.

Thanks for letting me know about this situation in regards of your Charge 5 not recording your sleep and health data.

I recommend you to check this article, in the part 'Why don't I see health metrics data?', it has some tips for you to follow and make sure the health data is being recorded. Things like how to wear the Fitbit correctly restart the Charge 5 will also help you with the Sleep data.

[elenafrafra · Accepted solution]

The problem was the buggy heart rate monitoring function, I solved it by following the tips mentioned in this post: https://community.fitbit.com/t5/Charge-5/Charge-5-stopped-tracking-my-heart-rate/td-p/5453854

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Charge 5. To do so, open the Fitbit app, tap on the Account icon, tap on your Charge 5's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your Charge 5 once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.