Charge 5 not syncing, not pairing with the Fitbit app

[Sunflower101]

Hi I have been unable to sync my phone (Samsung Galaxy J6) to my charge 5 since 20/10/2024. It was working well prior to this date.

I have done all the steps in previous posts including:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.

• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.

• Force quit the Fitbit app.

• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.

• Shut off your phone and turn it on after 1-2 minutes.

• Turn on the Bluetooth on your phone.

• Plug it into the charging cable and open the Fitbit app.

• Setup your Fitbit device.

• If there is no connection, restart your Fitbit device.

• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

I have uninstalled and reinstalled the Fitbit app multiple times, but it will not pick up my Charge 5 watch any more, and keeps telling me to try again, which I have also done.

I have turned the Bluetooth off, turned the phone off and restarted the devise multiple times with out resolution.

Moderator Edit: Clarified subject

[Sunflower101]

It has now been a week, and I'm still not able to get the fitbit app to pair with the device.

I have done the above steps everyday, but nothing. When I uninstall/reinstall the app, it does find my watch at least, but will not connect.

I have installed the update that was available through play store.

I DO NOT want to clear the data on the watch, as at the moment I still have a workable watch, and I know if I clear the data this will no longer be the case.

I have seen there are multiple syncing problems with multiple devices. Come on fitbit when are you going to provide a solution!!!!

[Arrow11]

I'm with you here I have done all the troubleshooting antic multiple times to no result. My charge 5 is still transmitting info but has a blank/blackedout screen and says an app is needed to use this device. I'm beyond frustrated anymore it's like every couple months some kind of issuse. 

[NHnancy]

Same problem since yesterday 10/25. Won't sync. Tried all the suggestions below. Very frustrated with Fitbit. 

Moderator Edit: Word choice.

[LGL99]

Fitbit customer support is not able to help.  I spent an hour with charge 5 support person.  It was a waste of time.  I think it is a fitbit software problem.  I'm losing confidence in fitbit 

[FatimaFitbit]

Hi there everyone! It's nice to see you all here in the Fitbit Community!

Thank you so much to all for informing us about this situation about your Fitbits not syncing! 

Our tech team is working on it. I'm sorry for all the inconveniences this has caused. Please check if you can install the 4.28.1 version. This should appear in the following days. 

To update the app in the Google Play Store:

1. Open the Google Play Store app.
2. At the top right, tap the profile icon.
3. Tap Manage apps & device. Manage.
4. Tap the app you want to update. Tip: Apps with an update available are labeled "Update available."
5. Tap Update.

To update the app in the App Store:

1. Open the App Store.
2. Tap your profile icon at the top of the screen.
3. Scroll to see pending updates and release notes.
4. Tap Update next to an app to update only that app, or tap Update All.

[FatimaFitbit]

Hi everyone!

After trying to update the Fitbit app you can also try this: 

1. Open the Fitbit app. On the Today tab, tap on Devices (Device icon, top left).
2. Delete any connected device.
3. Go to Android Settings > Bluetooth (Connected Settings) and "Forget" any Fitbit if any are shown.
4. Restart your phone.
5. Open the Fitbit app and re-add your Fitbit (via the Devices icon, top left).
6. From the Fitbit app > Today tab, tap or hold near the top of the screen and then drag down to perform a manual sync.

[LGL99]

Doesn't work 

[Arrow11]

Great now it's not even seeing my fitbit at all.

[LGL99]

Thats fitbit support helping you!

[Arrow11]

My SCREEN IS BLACKEDOUT  how am I going to see the code it send to reinstall my device. I don't mean to sound rude but if you don't know what you're talking about or a part of an IT solution team stop giving other solution that don't work and cause more problems. Fitbit is making it more possible for me to leave for good. I'm a VERY loyal person to a fault.

[AlsO1]

Now working on my Samsung, updated the fitbit app via Google playstore app, turned phone off/on, this time the phone paired and the app found the Charge 5.

[NHnancy]

I just resolved my syncing issue after unsuccessfully trying the other suggestions listed. When I checked for my paired devices, somehow my Fitbit had become unpaired even though it had synced yesterday. So I paired it as a new device and it started working again. 

[Janiecoffman]

I have done this and now I can no longer add my charge 5 back to my phone

[Michblip]

Too right, just making matters worse. Do not clear your fitbit of data I did and now it doesn't even tell the time! The charge 5 isn't seeing the fitbit app on my phone, samsung A13 and keeps saying download the app and the app isn't finding the charge 5 even though I'm looking for it in Bluetooth. Time we had the proper solution it's been long enough now.

[Jen33333333]

Thanks.
Done as you suggest and still isn't pairing.
Spent hours trying to resolve it. Not an old fitbit either.
Getting very frustrated
X

---

I am on 4.28.1 and still not working

[malfunctions]

I too have the same issue. 😞

[Hikingholly]

Samething happening to me. My fitbit can find my phone but cant sync to my phone. Clock face time is wrong, date is wrong, and isnt keeping count of anything. Ive done all the things too for five days now and nothing. 

---

Still not working after doing everything

[AaronDoy]

Yep. Same. 

It's been about 4 days now. Started with not being able to sync. Did all the steps, force quit, uninstall, turn phone off. Once re-installed, I couldnt log in for 24 hours, it would just auto log me out immediately. 

Finally logged back in, now I can't pair/link the charge 5 to the phone.

I know bluetooth is working because it sees the watch, its 100% a software issue on fitbits end.

Pretty sick of fitbits low quality. The charge 5 is my 3rd fitbit in 5 years. I dont know what their software issue is but hopefully they fix it soon. I doubt I buy another fitbit though. 

[Janiecoffman]

I have the 4.28.1 but still not working. Have tried everything again but nothing works. My phone finds charge 5 as available device, but in the app it does not find it. I had removed it as available solutions to fix the problem. Please help

[Hikingholly]

I got mine to sync by clicking on add a new device. Pairing code came up on fitbit, repaired it as a new device and it synced! Time and date are back to being correct