Charge 5 not syncing, not pairing with the Fitbit app

[Sunflower101]

Hi I have been unable to sync my phone (Samsung Galaxy J6) to my charge 5 since 20/10/2024. It was working well prior to this date.

I have done all the steps in previous posts including:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.

• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.

• Force quit the Fitbit app.

• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.

• Shut off your phone and turn it on after 1-2 minutes.

• Turn on the Bluetooth on your phone.

• Plug it into the charging cable and open the Fitbit app.

• Setup your Fitbit device.

• If there is no connection, restart your Fitbit device.

• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

I have uninstalled and reinstalled the Fitbit app multiple times, but it will not pick up my Charge 5 watch any more, and keeps telling me to try again, which I have also done.

I have turned the Bluetooth off, turned the phone off and restarted the devise multiple times with out resolution.

Moderator Edit: Clarified subject

[OpalD]

I tried with an old phone no success I even have google phones. 😠

[Vicky0528]

I have a charge 5 that won't sync to my android.  I've worked these steps and will only snyc for only a few hours. I've even purchased a new phone and new charge 5 in oct 2024 and am still having the same problem.  It will only sync for a few hours. I'm beyond frustrated! I've come to the conclusion that fitbit is a piece of junk! I'm done with fitbit! I will be looking for alternatives.  

ANY fitbit product is a waste of money. 

[Janiecoffman]

My latest update on my Samsung a13 was 8/14. I didn't start having problems until 10/20. That seems like a long time if it is a Samsung issue. 

[NicUK]

Update from me.
Still Samsung A13. Latest app update.
Restarted Charge 5.
Followed all the tricks.

Sometimes old devices list, sometimes new. New list finds Charge but won't
connect.

So STILL NOT WORKING.

[lucylocket63]

Oh you're not alone....Far from alone....

[Jen33333333]

Thought I had cracked this.
Took my charge 5 to john lewis got a refund and bought a charge 6. This
doesn't work either!!!!

[sgfisher]

Same issue.  It was syncing fine until October 18th.  Charge 5 and Samsung Galaxy A13 (5G).  I have tried every posted  fix and I still get an error when I try to add it back to my account.  When I retry, it spins forever.

[simkennedy]

Yes, I am having much the same issues since last Tuesday with a Samsung Galaxy. My son tried to pair to my charge 5 using his iphone and it was fine. Now I can get the app to find the Charge 5 but just not to pair with it- always an error message telling you to try restarting, charging to greater than 20% etc. Utterly useless.

I'm also worried that a week's worth of data will just disappear into the ether if Fitbit ever manage to resolve this.

[rambler1]

I have the exact same problem with a Charge 5. I just reached out to Fitbit support.  They are having problems with syncing.  They don't know when they will resolve the issue.  They suggest trying once a day.  Don't drive yourself crazy I already did.  

[bostonfan]

must only be working on a select few iphones because its not working on mine.

[Charliepuss]

My problem apparently started on October 19th, sleep hours recorded and then nothing more since first 1500 steps. I only noticed it 2 days ago. Have tried all of the above.

[Charliepuss]

I've just downloaded an update from Fitbit. Restarted Samsung phone and charge 5 but still not syncing. Such a time waster and nothing to show for it. If that was their fix then it has failed dismally. 

[Pedro54]

Thanks, I'll try synching again in a few days when I have recovered my strength!  😩

[Janiecoffman]

That's interesting mine stopped working 10/23. Recorded a few steps on the 23rd but did not record sleep night of 22

[lucylocket63]

My problem was very similar..

[Jen33333333]

Yes if it is under 2 years old and you have the receipt.

[JudyNeedshelp]

I am having the same issues.  I have done everything suggested.  Now after uninstalling and reinstalling the app, I have lost all my prior data.  I read somewhere that would not happen.  Does anyone know how to retrieve the data?  Or does anyone have a phone number for customer service at fitbit?  I cannot even find that.

[JudyNeedshelp]

I am hoping that will start on mine also.  After reading posts on here, I am not holding my breath.  Your post is making me a little more hopeful.

[Michblip]

 

[Janiecoffman]

Good to know they are working on the problem!!