Charge 5 not syncing, not pairing with the Fitbit app

[Sunflower101]

Hi I have been unable to sync my phone (Samsung Galaxy J6) to my charge 5 since 20/10/2024. It was working well prior to this date.

I have done all the steps in previous posts including:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.

• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.

• Force quit the Fitbit app.

• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.

• Shut off your phone and turn it on after 1-2 minutes.

• Turn on the Bluetooth on your phone.

• Plug it into the charging cable and open the Fitbit app.

• Setup your Fitbit device.

• If there is no connection, restart your Fitbit device.

• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

I have uninstalled and reinstalled the Fitbit app multiple times, but it will not pick up my Charge 5 watch any more, and keeps telling me to try again, which I have also done.

I have turned the Bluetooth off, turned the phone off and restarted the devise multiple times with out resolution.

Moderator Edit: Clarified subject

[lucylocket63]

Bought from Amazon, less than 12 months ago..

[mDAHLc]

Thanks for sharing this, but it did not work with my Inspire3. I hope others have better luck.

[nancyseneca]

Same problem here. But I thought it was my watch & bought a new one & here it is a Google problem!!! I have tried everything in every order & moving my fitbit account to Google didn't help either!!

[Alibo]

Same problem for 2nd time. I force stopped the fitbit app on phone. Settings/Apps/select fitbit app. Force stop. Then Open. Swipedown on Fitbit App to Sync. Worked ok for today's data but had to select yesterday and sync again to get yesterdays data update. Not sure if that's normal ?

[OpalD]

I have a Google pixel 7 and same issue. Not just a Samsung issue.

[jsgreen03]

Same issue, not syncing, not being found by Bluetooth. We have two Samsung A13 phones and two charge 5's and neither is syncing now. I was able to get one of the charge 5's to sync without problem to a Motorola phone, but that phone is not my phone, but at least the time is now correct.

I'm posting here as I've seen several others with A13's not syncing and it just started in the last couple of weeks, like my issue.

[mkcamp95]

This is not just an Android phone issue.  I have an iPhone and this started for me almost 2 weeks ago.  

[GeorgeHerman]

Ok, doing my  daily check in.. Today is Tuesday Oct 29. No improvement since Synch loss almost 2 weeks ago.. I checked the Google play site and it shows no new update.  By the way,  I don't have an old phone to try. I shouldn't have to do this 😫!!!!!!

Have any other trackers been able to sync,  ie newer models? Fitbit should provide some type of compensation for our pain. 

[SunsetRunner]

Correct. This is an app issue and Fitbit doesn't care. They keep just saying there's a new app version, but it's not in the Play Store. Canned responses all around. I'll be shopping for something more reliable. This is not the first time they've pushed out an app version that bricked the devices. They just don't care, since they are the biggest company for Android users. Almost makes me want to move to apple (almost).

[lucylocket63]

I've been bot chatting, it's "give it a week and get back to us",,

[Tigereye2]

Prob a thick question here but does having premium make any odds with this issue (I don't have it, but was thinking of trying it to see if it helps the pair/sync thing).

[MalindaM]

I just renewed my premium earlier this month. Still having issues with setting up my tracker. I now have a tracker on my charger that says please download app. I'm pretty upset about this.  

[RiekoC]

Hello @Tigereye2 

I'm seeing users with and without Premium subscription reporting the syncing issue. So, that doesn't seem to be a factor.

----

Hello @JudyNeedshelp 

You can use this link to contact Support (<-- click link). Complete the prompts until you get the option to chat or call. I believe when you see these options, the phone number will show.

----

Hello @Alibo 

That's not normal behavior. You shouldn't have to open a previous day to sync the data. But, it does look like this is working for you for the time being.

[Maya1981]

How did you fixed it?

[RiekoC]

Hello @Maya1981 

Currently, there isn't an official fix from Fitbit yet. The team is currently working on fixing the problem.

---

Edited to add:

Hello all

Please see the Moderator's post from today (29 Oct 2024) on this thread (<-- click link). She states that the fix is rolling out in app version 4.28.2.

The app updates usually roll out in waves. Keep checking the Play Store for the update and install it when it's available for you.

If you're still seeing the syncing issue after installing the update, please let us know.

[Michblip]

Installed the new app. Went to pair charge 5. Still getting same error message saying an app is needed! It's not resolved. Time to leave Samsung and fitbit and move on. Maybe not even bother with any exercise tracking. So long as I'm doing it that's all that matters.  Good luck everyone!

[Alibo]

Thanks Rieko. Now waiting for the new App version.

[Sunflower101]

Hi RiekoC

I have now installed the second update version 4.28.2. App still not able to pair with device. Did all the trouble shooting steps once again. Did uninstall/reinstall again. App found watch but would not connect. This has become beyond frustrating

[Jen33333333]

This is exactly what I have just done.
Do fitbit realize we can take them all back and get a refund if it is not
fit for purchase.
I got a refund from john Lewis for my 22 month old charge 5 ( thought it
was broken) and for £20 extra got a new charge 6. Think I will take it back
and get a Samsung for £50 cheaper.

[RiekoC]

Hello @mkcamp95 

Please see the response from bostonfan on this thread (<-- click link). This iOS user described the process that they used to get their Charge 5 syncing again. It might work for you.