Charge 5 not syncing, not pairing with the Fitbit app

[Sunflower101]

Hi I have been unable to sync my phone (Samsung Galaxy J6) to my charge 5 since 20/10/2024. It was working well prior to this date.

I have done all the steps in previous posts including:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.

• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.

• Force quit the Fitbit app.

• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.

• Shut off your phone and turn it on after 1-2 minutes.

• Turn on the Bluetooth on your phone.

• Plug it into the charging cable and open the Fitbit app.

• Setup your Fitbit device.

• If there is no connection, restart your Fitbit device.

• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

I have uninstalled and reinstalled the Fitbit app multiple times, but it will not pick up my Charge 5 watch any more, and keeps telling me to try again, which I have also done.

I have turned the Bluetooth off, turned the phone off and restarted the devise multiple times with out resolution.

Moderator Edit: Clarified subject

[Martavbvs]

I don't think Google gives a **ahem** to us. We have a product that is still under warranty but do they do anything about it? NO! NO! NO! And nobody in Google reads these posts either. They leave this space so that we can vent our spleen but they are laughing at us but still taking our money as there is still Fitbits available for purchase. But you now buy a brick unless other app makers decide to support Fitbit. Google bought Fitbit just for the userbase but trashed the product. I've done all the tries everyone else tried and even tried to sync it to a brand new phone that had no Fitbit on it, to no avail.

[Martavbvs]

Followed all the steps to no avail.

[Martavbvs]

@FatimaFitbit can we have our money back if the product is under warranty?

[SunsetRunner]

I now have version 48.3 on my phone of the app. I deleted it, redownloaded it. I reset my watch, waited the 10 seconds. I turned my Bluetooth off. I removed all other devices on my Bluetooth (what a pain!). I can see that the app is slightly different. I can get to the "Found it!" stage, then nothing. My phone can see the Charge 5. I have an Samsung A13. I'm joining the crew. This Charge is not even 2 years old. I've been without it for over 2 weeks now. Do you not care about us? Because we have the "cheaper" watches? Does no one test the app updates before they go out? At all? With a Charge 5? 

[Martavbvs]

I've contacted customer services and was also fobbed off with an excuse that the app will be updated soon so I have to wait! They are waiting for the warranty to run out!

[Gisk]

I updated the Fitbit app once again today, and after that I managed to pair my Charge5 with my Samsung phone for the first time since October 18th. I hope this means that the Fitbit team has found a solution to their problem.

[Sha_Boom]

Woo Hoo. Version 4.3 worked for me. Installed it on my phone Galaxy A13. Ran through the normal steps to sync with the charge 5 and it actually worked. It's no longer sitting on my desk mocking me. Did an ECG test and that worked fine. Data is all gone but at least it's not a brick anymore and I can put my old watch back in the drawer.

[Sha_Boom]

Mine worked with my Samsung A13. Deleted the old 48.2 and fresh installed 48.3. Did all the normal steps to sync and it worked. Was shocked with the code showed up on the watch to pair it. 

[Sha_Boom]

My worked also. Keeping fingers X for a while though.

[Janiecoffman]

The new app .3 version worked for me. So happy. Hope it works for everyone. I have a13 and charge 5. Have a good day

[GeorgeHerman]

I'm afraid to try the .3, since the .1 and the .2 didn't work for weeks. Any more success stories?

[sgfisher]

My Galaxy A13 is working with Version 4.3 now also!

[Michblip]

Downloaded new app and my Samsung A13 found the fitbit charge 5 after 2 weeks of no syncing. I uninstalled  the old app, switched phone off, had charge 5 next to phone, switched phone back on, downloaded new app then opened the app and it found the fitbit and gave me a code. Horray. Hope you all get sorted too. 

[Jen33333333]

Yes up and running on a brand new charge 6 with a13 phone. Yipee

[SnowySpring]

I also have a Charge 5 and A13 Sumsung.

I was pleased to hear the new update had worked for some of you.

I was apprehensive to try but was excited to see the prompt for the four digit code.  

Pairing took a while and seemed to have worked at ffirstbut unfortunately the data from the tracker has been cleared whilst being connected to charger. I am still unable to sync my tracker with the app. 

30 minutes later. I am up and running. 

Good luck everyone. 

[mDAHLc]

Thanks Michblip, this process worked for my Samsung A13 and Inspire 3. Took
about 2 full minutes to sync, and I am braced for it to stop working again,
but for now it seems to be working.

[lucylocket63]

With no great hopes,I did the whole process again for the nth time and it's working...at the moment...downside is my data for today is gone...weirdly my watchface blipped last night before 12 midnight...and was displaying tomorrow's date till going for the update now..

[Janiecoffman]

Same thing happened to me, my date and steps started over sometime in the evening. I checked my steps for the day and I was only showing 400 hundred steps for the day and I realized the date had changed but the time was correct. I lost all records for about 2 weeks which is a bummer, but just glad it is working again.

[Sunflower101]

Unfortunately not a success story for me as yet. Managed to get the version 3 update, and got excited when it gave me a code, but still wont pair, and just continues to give me different codes. I transferred my sign on to google (something that I didn't want to do just yet), but still no luck. Looks like it might be goodbye to fitbit from me. This is the third Charge 5 that has stopped within the warranty period. Hopefully my retail outlet will honor the last receipt🤞. Hope everyone gets theirs sorted.

[Charliepuss]

Totally agree with everything, it's now 13 days for me and we are all bring
completely ignored. And there haven't been any new updates available that I
can find. Not that the last one, a few days back did anything useful for my
charge 5.