Charge 5 not syncing, showing wrong time, battery short life

[Mvrobs]

Numerous faults at once after 12 months on my charge 5.

No.longer syncs

Wrong time

Battery full to empty within 1hr

Moderator Edit: Clarified subject

[RiekoC]

Hello @Mvrobs 

There is a message on the Fitbit Support page acknowledging the issue for Android users, which may have appeared starting yesterday (28 Oct 2024). See below

The syncing issue would also affect your Charge 5 not showing the right time. So far, I haven't see a timeline for the fix.

[Mvrobs]

Many thanks for quick response 

[RiekoC]

Hello @Mvrobs 

Please see the Moderator's post from today (29 Oct 2024) on this thread (<-- click link). She states that the fix is rolling out in app version 4.28.2.

The app updates usually roll out in waves. Keep checking the Play Store for the update and install it when it's available for you.

If you're still seeing the syncing issue after installing the update, please let us know.