Charge 5 not syncing to the Fitbit app on the iPhone

[Amina2]

Hi,

I just noticed that my Fitbit charge 5 isn’t really syncing with the Fitbit app again today, not sure why this is happening and the charge 5 isn’t really charging either. Please let me know if there is a way to fit it.

Thanks,

Amina Ahmed

[FatimaFitbit]

Hi there @Amina2!

A warm welcome to the Fitbit Community!

Thank you so much for letting us know that your Charge 5 isn't syncing nor charging. 

Have you already checked if the Fitbit app or your Fitbit Charge 5 need to be updated?

I suggest you follow all the 11 troubleshooting steps described in this article: Why won't my Fitbit device sync? and the steps from: Why isn't my Fitbit device's battery charging? 

[Amina2 · Accepted solution]

Hi,

I realized that I needed to update my iPhone for the Fitbit sync to work, thanks for the help.

Thanks,

Amina Ahmed

[FatimaFitbit]

Hi there @Amina2!

Thank you so much for your answer and for all your efforts. I'm glad to know that your Charge 5 is syncing again after you updated your iPhone. 

I recommend you visit our discussion forums. There you will find several users who are interested in fitness, healthy eating, or better sleep and who share many tips with each other. They will certainly be happy to see you there.

The Fitbit community is always available to you. 

Best wishes!