Charge 5 not syncing

[Greysetee23]

My charge 5 has stopped syncing

[SandyGK]

Mine has too! Any clues as to what we should do?!

[CosplayMom]

Wonder if we got an update?  It was fine yesterday and today NADA.  It is keeping my steps and calories burned on the device but not recognising daily activity.  I have reset twice with no result.  I might try deleting the app from my phone and reinstalling to see if that helps.

[Ganzgut]

I exited the app and reinstalled.   Does not communicate.   Also no longer taking a charge.   Not even a year old. 

[RiekoC]

Hello @Greysetee23 , @Ganzgut , @CosplayMom , and @SandyGK ,

Sorry to see that you are all having problems syncing your Charge 5 with your phone. Click here for troubleshooting steps: Why won't my Fitbit sync?

Hopefully, the troubleshooting will get your device back to working. 

[Ganzgut]

Update.   After allowing my charge 5 to run down and not wearing it for a day 🙃,  I  attached the charger and it took a full charge.   I then tried to sync and was surprised that I'm back in communication 

[RiekoC]

Thanks for the update, @Ganzgut . I'm glad to see that you were able to finally sync your Fitbit.