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Charge 5 not syncing

‎05-09-2026 00:28 - last edited on ‎05-09-2026 06:07 by Fitbit Moderator

‎05-09-2026 00:28 - last edited on ‎05-09-2026 06:07 by Fitbit Moderator

My Charge 5 not syncing properly since yesterday. Tried everything to set it right. 

Moderator Edit: Clarified subject

Best Answer
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2 REPLIES 2

‎05-09-2026 06:13

‎05-09-2026 06:13

Hi there, @SubramanianTP. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still not syncing. I understand your concern, I will do my best to help you with this!

To better assist you, please confirm that you've tried all troubleshooting steps recommended in this help article Why won't my Fitbit device sync?

Looking forward to hearing from you. 

Maria | Community Moderator, Fitbit


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Best Answer

‎05-11-2026 13:35

In response to MarreFitbit

‎05-11-2026 13:35

Hello @SubramanianTP 

Some of us have found that we need to turn off both Bluetooth and WiFi, then turn them back on to get our devices to sync with the Fitbit app. Please let us know if this worked for you. 

Rieko | N California USA MBG PE

Best Answer