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Charge 5 not tracking SpO2 data

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‎03-29-2022 00:50 - last edited on ‎03-31-2022 13:46 by Fitbit Moderator

‎03-29-2022 00:50 - last edited on ‎03-31-2022 13:46 by Fitbit Moderator

After you fixed the issue of skin temp not showing in the app for multiple days, the spo2 readings are now not working. App is saying no data for last 24 hours on both my charge 5 and my wife's Luxe

 

Moderator Edit: Clarified subject

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‎03-31-2022 13:56 - last edited on ‎03-01-2024 05:18 by Fitbit Moderator

‎03-31-2022 13:56 - last edited on ‎03-01-2024 05:18 by Fitbit Moderator

Hi there, @SunsetRunner.

Thanks for letting me know about your Charge 5 and your wife's Luxe. I'm sorry you're having this experience and to look into this, do you recall since when this started to happen? May I know the model and OS version of your phone?

If you haven't done so, please review this help article which describes what factors impact the SpO2 data. Additionally, I'd recommend the following steps:

  1. Remove the SpO2 app from your tracker.
  2. Force quit the Fitbit app and restart your tracker to refresh its performance.
  3. Reinstall the SpO2 app and make sure all permissions are turned on.
  4. Wear your tracker about 2-3 finger widths above your wrist bone for at least a full day, including to sleep at night.
  5. In the morning, sync with the Fitbit app and check your details.
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