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Charge 5 not tracking heart rate consistently

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‎01-16-2022 13:01 - last edited on ‎01-18-2022 05:38 by Moderator Alum

‎01-16-2022 13:01 - last edited on ‎01-18-2022 05:38 by Moderator Alum

I’ve had the Charge 5 for 2 days and have had to reset it three times for it to read my heart rate. How can this be resolved?

 

 


Moderator edit: subject updated for clarity

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‎01-18-2022 05:37 - last edited on ‎12-06-2024 10:52 by Fitbit Moderator

‎01-18-2022 05:37 - last edited on ‎12-06-2024 10:52 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @AlisaAshley. 

I appreciate all the details that you've shared about the inconvenience you've been having with your Charge 5. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've sent you some instructions. In this case, they will let you know how to proceed. 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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