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Charge 5 not tracking my heart rate accurately

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‎05-20-2023 09:05 - last edited on ‎05-20-2023 09:55 by Fitbit Moderator

‎05-20-2023 09:05 - last edited on ‎05-20-2023 09:55 by Fitbit Moderator

My charge 5, which I have had for two years now and has had very little problems, is starting to read my heart rate 50+ below what I’m actually doing. The treadmill reads it as 160 while the watch says 100. I’ve taken it manually and it’s ~160 while the watch isn’t correct. I base my diet on my calories burned and the Fitbit is failing to accurately track the heart rate, the thing every watch can do. It’s leading me to look into other watch brands. Any solutions? Or is it just getting old.

 

 

Moderator Edit: Clarified subject

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‎05-20-2023 10:23 - edited ‎05-26-2023 03:54

‎05-20-2023 10:23 - edited ‎05-26-2023 03:54

Hi there, @hiroshi87. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. I understand where your concern is coming from. 

I suggest taking a look at this help article What factors can affect my heart-rate reading on my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-20-2023 10:23 - edited ‎05-26-2023 03:54

‎05-20-2023 10:23 - edited ‎05-26-2023 03:54

Hi there, @hiroshi87. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. I understand where your concern is coming from. 

I suggest taking a look at this help article What factors can affect my heart-rate reading on my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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