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Charge 5 not tracking my sleep data accurately

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‎11-20-2023 02:52 - last edited on ‎11-20-2023 15:32 by Fitbit Moderator

‎11-20-2023 02:52 - last edited on ‎11-20-2023 15:32 by Fitbit Moderator

I often find I get up for 30 minutes in the middle of the night .I go back to bed and usually sleep well. In the past month my charge 5 stops my sleep cycle when I get up but does not show the second period of sleep. It used to record my full night sleep even if there was a break . I use the tracker particularly too record sleep. At the moment the Charge 5 is pretty useless

Moderator Edit: Clarified subject

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2 REPLIES 2

‎11-20-2023 03:33

‎11-20-2023 03:33

Welcome to the Fitbit community, @Keithhull!

Sad to hear that you're having an issue with tracking your sleep with your Charge 5.
To hopefully improve sleep tracking accuracy, I'd suggest setting up a sleep schedule and a sleep goal. In some cases changing the sleep sensiitivity also had a positive impact on sleep tracking accuracy. Here's how to do all that:

How do I track my sleep with my Fitbit device? 

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎11-20-2023 13:01

‎11-20-2023 13:01

Hello @Keithhull 

It is annoying when our Fitbits don't properly record our sleep. 

When this happens to me, I edit my sleep log in the Fitbit app to better track my sleep. If you would like instructions on how to do this:

  • Tap on the Sleep duration tile on the Today page in the Fitbit app
  • Swipe up to get to the sleep session that you want to edit and tap on it
  • Tap on the pencil icon to open the page where you can edit your sleep start & end time
  • Tap on the time that you want to edit & make the corrections. Tap OK
  • Tap Save in the upper right. Tap on the arrows in the upper left to get back to the Today page

I find that it can take some time for the Fitbit app to update my sleep log, stages, and score - sometimes an hour or more. But it does eventually update. 

Sometimes, my sleep gets tracked as 2 sessions. When this happens, I delete one of the sessions after taking note of my correct sleep start & end time. Then I edit the remaining sleep log with my start & end time so it's a single session. It took me a while to accept that deleting a sleep log only deletes the time interval & not the recorded data. 

Hope that your Charge 5 will soon go back to properly tracking your entire sleep.

Rieko | N California USA MBG PE

Best Answer