Charge 5 not tracking sleep after changing of phone

[FlorenceT]

I noticed my Charge 5 not tracking sleep as I just change my phone 

Moderator edit: format

[DavideFitbit]

Hi, it's good to see you visiting the Community forums for the first time, @FlorenceT.  

Thank you for sharing this information about the inconvenience you've been experiencing with the new Charge 5.  

Before considering other options, please keep in mind that there are some factors that may prevent your tracker from recording your sleep. Please make sure of the following:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device as described in this help article.
• If you slept for less than 1 hour for sleep patterns or less than 3 hours for sleep stages.
• If your device’s battery is critically low.

If you haven't done so already, please try to complete a restart procedure following the steps listed here below: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

In addition, please wear your device on your non-dominant hand and monitor it for the next few days. In the meantime, for the nights that don't have sleep data, you can manually log your sleep by going to the Fitbit app, tapping on the "+" icon next to the sleep tile > Add Sleep Log and entering your details. 

I'll be around.

[FlorenceT]

Thanks David for the advice 

My Charge 5 was newly purchased and it sync well with my old phone, it didn’t work well when I transfer to another new phone.

so what I did is to log off fitbit from that old phone and it finally work and able to track my sleep mode 

I will keep that in mind the above steps that you have advice me earlier 

thanks and have a great weekend!

[DavideFitbit]

@FlorenceT Thanks for sharing this update, that's great news!

See you around in the Community. 😁