Charge 5 - not tracking sleep

[Georgiesa]

My charge 5 no longer tracking data. It just stopped and I’ve tried everything to get it going again. This is why I purchased this Fitbit. It’s been great until now and I have spoken to a few other people who also have Charge 5 said the same issue occurring. Is there a glitch in the system, if so when will this be fixed. Please advise.

[brbrooks]

Mine is doing the same thing.  Not recording sleep and 3 of the five health metrics.  This started two days ago.  I have tried restarting my fit bit, my phone and bluetooth.  None of those things worked.

[RiekoC]

Hello @Georgiesa , @brbrooks 

Are you also having issues with heart rate tracking? Do you see a green light on the back of your Charge 5? That's the optical heart rate sensor and it's needed for sleep tracking. 

If you don't see the green light, the first thing to do is check that Heart rate is turned on in the Settings tile of your Charge 5:

• Swipe down from the clock face until you get to the Settings tile (last one) and tap on it.
• Swipe up until you see Heart rate and confirm that it's turned on. If not, tap on it to enable. 

[Tbhooptie]

I am having the same issue. It's about 3 days ago it just stopped working... I have reset the tracker, restarted the phone, no luck.

[brbrooks]

Mine miraculously starting working again yesterday.  I don't know?

[RiekoC]

Hello @brbrooks 

Thanks for letting us know that you're seeing sleep tracking again. Hopefully, this was a one off incident. 

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Hello @Tbhooptie 

Please confirm that you see a green light on the back of your Fitbit device. 

If you're seeing a green light, but are still not getting sleep tracking, you could try wearing your Fitbit on the inside of your wrist. Some users have found that wearing their device on the inside of their wrist restored their sleep tracking. 

[brbrooks]

Yes, the green light has been on the entire time.  I think the restart, or the removal of the app and reinstall is what did the trick.  Of course, I had to wait until the next day to see if either of those "cures" worked:)

[Georgiesa]

Hi
Mine miraculously started working too. Thank you x

Sent from Outlook for iOS<>

[RiekoC]

Hello @Georgiesa 

Thanks for letting us know that your sleep tracking has returned.

Please let us know if it starts acting up again. 

[Georgiesa]

unfortunately my Fitbit just stopped working. Completely dead, won’t charge or even turn on. Didn’t last more than 2 years! What should I do now 😞

please advise.