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Charge 5 not turning on

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‎12-29-2022 00:32 - last edited on ‎12-30-2022 05:59 by Moderator Alum

‎12-29-2022 00:32 - last edited on ‎12-30-2022 05:59 by Moderator Alum

My Charge 5 has decided not to turn back on since I put it to charge. Is there a way to remedy this? 

 

 

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‎12-29-2022 03:47 - last edited on ‎09-05-2024 11:43 by Fitbit Moderator

‎12-29-2022 03:47 - last edited on ‎09-05-2024 11:43 by Fitbit Moderator

@jodboss12 Welcome to the Fitbit community!

Sad to hear that your Charge 5 isn't working properly. I'd suggest to to restart it following these instructions:

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.
2.) Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second(!).
3.) Wait around 10 seconds to see if the Fitbit logo appears.

If this doesn't solve the issue, please contact Fitbit support to get further assistance:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎12-30-2022 05:58 - last edited on ‎09-05-2024 11:43 by Fitbit Moderator

‎12-30-2022 05:58 - last edited on ‎09-05-2024 11:43 by Fitbit Moderator

Welcome to the Fitbit Community forums, @jodboss12. . 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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