Charge 5 not updating on Today page and Issue with custom food

[Remcoo]

Hey, I have been having 2 Issues with my Fitbit since alst Tuesday:

1) I can update my Food and Calorie intake within the Food tab in the Fitbit app, but when I go back to the Today page, the Food part has not been updated. If I go to my Fitbit Dashboard, it also says there that I have not logged any food, even though I have.

I have already tried all of the steps in a recent Topic from MarkT114:

- Restart Fitbit

- Synch again

- Change Clock Face,

But all to no avail.

2) When i create a Custom food and set the serving size to 100 grams and then save, the standard portion is then reverted to 1 bar.

So if I were to eat 150 grams of that Food, I'd have to select 1,5 bars instead of just Inserting 150 grams. This is the first Custom Food for which I am having the Issue, I was able to set up all of my previous Custom Foods to a Serving Size of 100 grams.

Maybe this is related to the 1st Issue where it seems to not be synching?

Thanks in Advance,

Remco

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Remcoo.  

Thank you for sharing that you've been experiencing this inconvenience with your calorie information. 

I understand how frustrating this can be and please know that all your comments are greatly appreciated. I was able to confirm that other users are having trouble with their food logs and the information about calories not updating or syncing; this has been escalated to our team so they can look into it. The next Fitbit app version will bring a fix for this issue, so please wait until an update is available for your Fitbit app.

Thanks again for all the information provided about this.