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Charge 5 not working after being in water

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‎07-15-2023 08:29 - last edited on ‎07-21-2023 16:35 by Fitbit Moderator

‎07-15-2023 08:29 - last edited on ‎07-21-2023 16:35 by Fitbit Moderator

My charge 5 didn’t work after being in water for like 1 min

Moderator Edit: Clarified subject and personal info removed

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‎07-15-2023 09:12

‎07-15-2023 09:12

Hi @maya.albitar  these are the community forums where members help other members. From the red banner at the top of these forums, it seems customer support is quite busy. If you have a case number, get back with them or check your email for further updates.

Stepping in the U.S.A. since September 2013. Android 14

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2 REPLIES 2

‎07-15-2023 09:12

‎07-15-2023 09:12

Hi @maya.albitar  these are the community forums where members help other members. From the red banner at the top of these forums, it seems customer support is quite busy. If you have a case number, get back with them or check your email for further updates.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎07-21-2023 16:38

In response to Odyssey13

‎07-21-2023 16:38

Welcome to the community, @maya.albitar. @Odyssey13 Thanks for your great advice!

@maya.albitar Thanks for letting us know about your Charge 5. I went ahead to check your details and it seems our Support team has already sent more information via email. As our friend mentioned, I'd also recommend keeping an open communication with them, and reply back if you have more questions about your case.

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