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Charge 5 not working

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‎03-30-2026 17:10 - last edited on ‎03-31-2026 08:02 by Fitbit Moderator

‎03-30-2026 17:10 - last edited on ‎03-31-2026 08:02 by Fitbit Moderator

MIdday today my charge 5 suddenly displayed a blue chevron. I have tried the reboot from the charger. It went black then chevron came back. I have cleaned on the contacts. My phone is "looking" for it but can't find it. I am going to try to run down the battery and see if that might reboot it. I saw the recommendation to put in freezer - will try that if draining battery doesn't work. I have a trip planned next month with a lot of walking so horrible timing. I have ordered a replacement product (not fitbit). 

This one replaced my charge 4 which worked find except the tabs broke off so I could not connect a band - poor design there.. 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎03-31-2026 08:01 - last edited on ‎04-01-2026 04:42 by Fitbit Moderator

‎03-31-2026 08:01 - last edited on ‎04-01-2026 04:42 by Fitbit Moderator

Hi @tjdwood ! It’s great to have you on board!

I'm sorry to hear that your Charge 5 is not working properly.  Thank you for all the information provided. 

Please check if your app, phone, or Fitbit device has any updates available. After verifying, please try to restart your Charge 5 again following the steps below:

  1. Connect your Fitbit device to the charger.
  2. Please remove and re-insert it quickly.
  3. After a half-second pause, repeat this removal and insertion motion 3 more times, all within a span of 8 seconds.

Since you have cleaned the charging contacts on your Charge 5, please confirm if you have also cleaned the charger contacts by following the steps in this link: How do I clean my Fitbit device?

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‎03-31-2026 09:25

In response to MaCrisGBFitbit

‎03-31-2026 09:25

I cleaned the back of the device w/ water and a toothbrush and the charger pins with a cotton swab and alcohol. I am not sure what you meant by insert but I attached and detached the charger 3 times, the screen went black, then came back to the blue chevron screen. It is making contact w/ the charger because I can feel it vibrate when I detach and also, it is black screen until I attach the charger. More advice?

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‎04-01-2026 05:14

In response to tjdwood

‎04-01-2026 05:14

@tjdwood thank you for your reply!  Thank you for your willingness to follow the suggested steps.

We have tried all possible steps through this channel to try to resolve this issue. My best suggestion is that you contact technical support directly, as they have more tools to provide you with the appropriate follow-up.  

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