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Charge 5 only 1 year and two days old and won't charge

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‎07-06-2023 06:59

‎07-06-2023 06:59

I bought my Fitbit a year and 3 days ago and it will not charge. I have tried different charging ports and currently it is on a plug-in with USB charging ports. This is really frustrating because you spend a lot of money on a device and if it only lasts 1 year and a few days that's ridiculous! The charging ports are clean and I put it into the lock mode yesterday when I swam dried it off dried my arm off and then turn it back out of the lock mode. When I finally got it on the charger it showed me that it was at 1%. It has not gone up since last night.

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2 REPLIES 2

‎07-06-2023 07:27

‎07-06-2023 07:27

I'have the same issue, but my device was purchased only a few weeks ago. It slowly charges but as soon as I remove it from the charger it goes back to 0%. Very frustrating.

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‎07-09-2023 12:18

In response to Wmar

‎07-09-2023 12:18

Call customer service. They replaced mine free. Or I could've chosen 1/2 off a different product. Good luck! 

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