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Charge 5 only works when connected to charger

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‎09-21-2023 23:24

‎09-21-2023 23:24

I've had my charge 5 just over 18 months. Yesterday it was working fine during my workout but then i got home and the screen blacked out (it had plenty of battery). It wouldn't respond so I connected it to the charger. Got the fitbit logo and it said 1% battery so left it to charge. Once charged the screen would still not turn on. Put back on charge and is back to 1%?! I have tried multiple resets etc but this is happening every time.

Has anyone else had this issue and were you able to fix it? 

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‎09-22-2023 09:13

‎09-22-2023 09:13

It's good to see you participating in the community @sarah_lane91.

I'm sorry to know about this situation with your tracker. Thank you for sharing the details about it. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. Please, keep in contact with them. 

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