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Charge 5 only works when connected to the charger

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‎08-16-2023 07:10 - last edited on ‎08-17-2023 03:46 by Fitbit Moderator

‎08-16-2023 07:10 - last edited on ‎08-17-2023 03:46 by Fitbit Moderator

So several times I have charged by charge 5, it says 100%. I place it on my arm and it goes dead, the screen will not even light up. I figured maybe the connection wasn't good with the charger but that isn't it. Any ideas? 

Moderator Edit: Clarified subject

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‎08-16-2023 12:12

‎08-16-2023 12:12

Hello @Ecourt1 

I moved your post from the Android forum to the Charge 5 since your issue is likely a device problem, rather than OS issue. 

This page has troubleshooting steps to try: Why isn't my Fitbit device battery charging? 

When my Charge 5 battery started dropping rapidly, I restarted and recharged my device multiple times over several days. This process finally got my Charge 5 "unstuck" and the battery went back to lasting 6-7 days. 

Hopefully, one or more of the recommended troubleshooting steps will work for you. 

Rieko | N California USA MBG PE

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‎08-17-2023 03:48

In response to RiekoC

‎08-17-2023 03:48

Hi there, @Ecourt1. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. @RiekoC Thanks for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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