help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 proving to be a lemon purchase

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-21-2022 19:06 - edited ‎03-25-2022 16:59

‎03-21-2022 19:06 - edited ‎03-25-2022 16:59

Now logging my second major disappointment with this purchase. Went from a Charge 2 to a Charge 4, it was supposed to work while swimming but it died in month 13 of ownership. Received a 'discount' to purchase a new Charge 5. Then find out they don't track steps. NOW, it's not tracking sleep hours. Which means the new feature of 'Readiness Score' isn't working, with a message of 'Please wear your device' !!!?!?!?!?!. Sleep tracker section reads 'Wear your Fitbit to bed'. Duh, I did. And health metrics? Yeah, no scores because there's no data from last night. I've gone through the resetting steps for the device, etc. Just getting so frustrated with a shoddy product. Fitbit should be recalling all Charge 5s. Give me back a Charge 4 for free, seeing as it failed after I used it doing something it was supposed to do!

Best Answer
2 REPLIES 2

‎11-02-2022 18:29

‎11-02-2022 18:29

Totally agree - I am on my 4th or fifth charge 5 in less than 12 months - this one I was super careful with but it just stopped. Old 2 lasted forever.  

Best Answer
0 Votes

‎11-04-2022 08:47

‎11-04-2022 08:47

First one died within 6 months, just totally went black, no lights, etc.  Got a replacement which is now having issues with detecting my heart rate and the battery is draining within 24 hours.  Just bought a new band because the original irritates my wrist, and now the watch won’t work correctly.  Plus the kicker is I bought it less than a year ago and didn’t start wearing it until December. Makes me think that my next fitness tracker will not be a Fitbit.  I had no issues with my Inspire HR, it was still working fine when I switched to the Charge 5.

Best Answer
0 Votes