Charge 5 - quick battery drain followed by black screen- wont restart

[Steve_Ags]

Reading through the Community- the black screen seems to be a common problem, unfortunately the troubleshooting steps (push the button 3 x)  haven't resolved the issue, and I was offered a discount on a new device.  The device is only 15 months old and I really liked the features, but not really interested in a "disposable" tracker, and will look at other brands for a replacement.

Fitbit- there is a problem...

[katatpeace]

Are you kidding me? Every time they come out with a new version, the old one suddenly stops working. I'm absolutely sick of this. I can feel it vibrating, because it's connected to my cell phone, but there's no screen visual. Did I read correctly that I need my charger in order to "reset" it?

[Wenshen]

My Fitbit charge 5 battery start to drain very quickly.  Tried to restart, erase data, uninstall apps, none works. This device only last 4 months. To replace the battery require a lot of work. I hav difficult to remove the face mask of the device. Any suggestions?

[WilieECoyote]

tracks steps, syncs, screen will not light up, cannot change watch face, as they ask, battery goes from full to dead in 3 hours, sitting on my desk or on my wrist.

[katatpeace]

If you're still under warranty return it for a replacement... eventually it
will stop charging completely.

[Steve_Ags]

Mine never worked again, was a few months out of warranty, so I moved on to an Apple Watch.