Charge 5 quit holding a charge

[bdeckard92]

Why is it soo difficult to get a replacement? My charge five quit holding a charge after having it for 5 months... I have gone through phone calls, emails, chat sessions for over a month and y'all still haven't sent me a replacement. 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @bdeckard92. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

As you mentioned earlier, I've been informed that you've been in touch with the Customer Support team for further assistance with this and it seems they've provided you with more information or instructions. In this case, they will let you know how to proceed. 

Thanks again for sharing all your feedback and comments about this. 

[b4mls]

Wow, that is such a coincidence. My Charge 5 also stopped holding a charge yesterday August 25. I charged it overnight to 100% and put it on my wrist and it discharged to 3% within 90 minutes. 

I've charged it 4 more times with the exact same results. 

I got my Charge 5 on February 8, 2022 and dead in the water August 25, 2022 just  a little more than 6 months. Quite bummed right now!

[0urBall]

Yes, mine is having the same issue, charging to full power and then completely running out less than 24 hours later

[mycouch]

Same thing happening to me.  Had my fitbit for 4 months, just stopped holding a charge, going from full to zero in about 12 hours.  Seems awfully suspicious to me that I just got told to update the watch in the app, and then this charging issue happened immediately after.  Something messed up with the update they put out?

[BeeCee21]

Same here.  Unit is less than a year old and suddenly lost all power and unable to keep a charge as of 8/22.  No data is recording as well.  I can't tell you how many Fitbits my wife and I have gone through over the years.  Perhaps it's my fault for continuing to purchase them

[spitfirebob]

I have the same issue after having it for almost 9 months and having 6 plus days of battery life. as of of a few days ago and now goes from 100% to 3% in less than a few hours

[DavideFitbit]

Hi everyone, I appreciate all the information provided about this inconvenience with your Charge 5 and battery life. 

There are a few features that that can drain the battery more rapidly, like Built-in GPS, Always-on display and SpO2. If you haven't done so already, make sure that you've tried the restart following the steps listed here below: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end if the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

In addition, please make sure that you've followed the steps provided in this article to improve battery life in general as well. 

It seems that some of you have already contacted the Customer Support team for further assistance with this. If you already tried the steps suggested earlier and you continue to experience the same problem, I recommend that you continue the communication with the Support team so they can provide you with the next steps. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

See you around.