Charge 5 "Black Screen" following update 1.171.50

[Chateaudad42]

Charge 5 screen is black following latest software update. Synch works along with vibrate notifications. Have performed hard reset through smart cord 10X. Changed watch face options 2X. Still no data on screen.

[DavideFitbit]

Welcome to the Fitbit Community forums, @Chateaudad42. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

See you around. 

[Dumi2508]

I Davidefitbit, I m experiencing the same problem. I have been given a trouble ticket by your customer service but have received no instructions on how to solve the issue

[DavideFitbit]

@Dumi2508 Thank you for confirming that you've been having the same problem and that you already contacted the Customer Support team. 

I've been informed that you were able to get in touch with the Support team again for further assistance with this and it seems  they've provided you with more information. In this case, they will let you know how to proceed or what are the options available for you. 

Have a good day.