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Charge 5 "Glimpse" clock face is not available

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‎03-15-2024 16:14 - last edited on ‎03-16-2024 05:09 by Fitbit Moderator

‎03-15-2024 16:14 - last edited on ‎03-16-2024 05:09 by Fitbit Moderator

I can see clock faces in my gallery but the last 4, including ‘Glimpse’ is ‘not available’ and I am told to ‘make sure I have the latest versions on my App & Watch’.

So I follow the ‘Learn More’ prompt but I cannot see an update anywhere that needs installing. I have logged out, turned my phone off, restarted my Charge 5 but all of these have made no difference - I still cannot download Glimpse.
Please advise where I go from here?

Why show a clock if I can’t have it! 
Many thanks 

Moderator Edit: Clarified subject

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20 REPLIES 20

‎06-26-2024 04:00

In response to MarreFitbit

‎06-26-2024 04:00

Can you please ask someone to get in touch with me about this issue as well? I've tried customer service and they've been unable to help. 

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