Charge 5 rapid battery drain, then unresponsive

[CR_FBC]

My Charge 5 is on version 188.58 only holds its charge immediately after charging. Within hours it's unresponsive (the screen won't even illuminate) and when charging again registers single-digit battery percentages. I was going to try updating the version to the latest, but I've seen in other thread that the issue persists.

What do I need to do? Dead trackers won't track. This may be the last straw and my last Fitbit.

[adl1987]

I have the same issue. Definitely thinking of moving to Apple. I've been a FitBit user for years and every year or so something breaks. 

[StefanRdam]

Same here since yesterday, first not responding when touching the screen, later went black, and today after charging it drained within an hour….

[CBS001]

I have the same problem, on the phone with customer support after the chat support told me to try to charge it and see what happens when I had told them I did all the reset, and tried to charge for the last 2 days and it still drains in less than 5 hours. 

[LizEidsness]

I am also having this trouble.  I got a bit more time out of it - and even one night's sleep by restarting from the device it after it was holding it's screen on for long enough.  Now it's not turning on, even to charge.

I have restarted, charged, cleaned contacts with rubbing alcohol, not in that order.  Sometimes multiple times.  Same firmware version (188.58).  I haven't reached out to fitbit yet because it seems everyone here is.  But for gosh sakes...  I may have to bail on fitbit.  Makes me sad.

[CR_FBC]

UPDATE: I reached out to Support (https://myhelp.fitbit.com/s/support?language=en_US) and explained what was/n't happening and after a useful battery of diagnostic questions -- and them being able to see my battery drain in under 24 hours -- was able to get a replacement device sent. I bought mine just under a year ago, so that probably helped. The options provided were replacement of existing or 50% off of a different one, so that was cool of them to have those options.

[LizEidsness]

My fitbit is out of warranty unfortunately, but the outcome of this kind of issue will determine what I do next.  I paid for premium and the fact that the hardware might be toast doesn't sit well.  It's not dead yet (again) so I'm trying to be hopeful.

[InvaderSkooge]

this feels like a problem with a recent update or something, mine is from when it first released and I have had no problems up to the week prior, I don't see in the app how I can tell when the firmware update occurred but this many people having almost identical issues seems suspect.  I am also on version 188.58, mine started this yesterday, 7/20, after I finished mowing my lawn which it seemed to count steps for up until I was done and the previous night it was at 56% which I would expect to last at least 2-3 more days.

[Bevbe]

It hasn’t been a year since I bought mine and I was told that they were looking into it and would get an email. It’s been a week and I haven’t been replied to and it seems I’ve been locked out of being able to reach them any more 

[RiekoC]

Hello & welcome @Bevbe 

Sorry to see you're having problems with your Charge 5 and reaching Fitbit support. Click here for links to reach Fitbit support by phone, chat, & direct message: Fitbit support 

Hopefully, you'll be successful in reaching them and getting a response.