Charge 5 rapid discharge: detailed description

[Fbituesr766]

Here is what I have discovered while investigating the rapid battery discharge on Charge 5 devices, leaving the battery dead in as quick as under an hour:

- Your battery is draining rapidly. up to 10% per minute or so.

- You try a hard reset (by going into the Fitbit device menu and selecting “clear user data”)

- the hard reset does not work as the device does not turn back on. You’re left with having to reset via plugging in the Fitbit and pressing the button on the charging cable three times (with a 1s pause between each press).

- the device then boots back up, and you confirm that the hard reset did not work, as all settings such as watch face are the same and nothing reverted back to factory default.

- you then go into the app on your phone, and try to change the watch face manually there, and notice that a sync of apps/watch face is not possible, indicating that there may be bluetooth connectivity issues.

- you then remove the device, and reconnect it by pairing with bluetooth: interestingly, this step to pair with your phone works every single time (after removing the device first from the app and re-adding/pairing.

- you then proceed to try and adjust watch faces etc to only find out again that bluetooth connection is a problem.

- you then proceed to try a hard reset and run into the same problem as above…

- you notice that bluetooth is off and on in your phone settings in regards to connection to Charge 5 (while other bluetooth devices connect to your phone fine).

- Conclusion: possibly bluetooth connectivity causing issues with battery drain.

Moderator edit: format

[DavideFitbit]

Hi, thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried all the troubleshooting steps shared in the forums and on the help site, @Fbituesr766. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, I recommend that you continue the communication with them so they will let you know how to proceed. 

Thanks again for all the comments and feedback that you've provided about this issue with the battery. 

See you around.