Charge 5 receives notifications, not vibrations/alerts

[F1rstDegree]

My Charge 3 died a week or two ago (RIP, you served me well for four years) and I set up my new Charge 5 the other day. Everything is going well, except for what I’ve described in the title - when I open the notification centre, it shows the new notification(s), but my Fitbit doesn’t vibrate or give any other indication that I’ve gotten a notification. This is all notifications that I have on: texts, calls, Discord, Classroom, Finch, and Microsoft To-Do. None of them vibrate.

I have: restarted the Fitbit, restarted my phone, uninstalled and reinstalled the Fitbit app, forgotten my Fitbit from my iPhone settings, toggled off all notifications then turned them back on, and anything else you can possibly think of (including quadruple checking that DND on both my Fitbit and phone are turned off, as well as sleep mode and exercise mode).

Also, the vibration IS working - I’ve checked using alarms, plus it’s been reminding me to do my steps. Is there maybe some obscure setting that I’m missing? I’ve found two relevant forum posts and looked through the solutions suggested in them, but nothing helped.

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @F1rstDegree. 

I'm sorry to see that you've been having this problem to track your steps. Thank you for sharing your feedback and for confirming that you already tried the restart procedure. 

That seems a bit odd, this type of issue is usually resolved by restarting the device or you could also try setting up the Charge 5 as a new device in your account. However, if you continue to experience the same problem after these basic troubleshooting steps, I do recommend that you get in touch with the Customer Support team so they can provide you with the next steps.  You can click here to chat with us online or give us a call. 

See you around.