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Charge 5 record many steps before I have got out of bed

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‎11-16-2024 08:06 - last edited on ‎11-16-2024 10:58 by Fitbit Moderator

‎11-16-2024 08:06 - last edited on ‎11-16-2024 10:58 by Fitbit Moderator

My charger 5 says I have done 6431 steps before I have got out of bed. For a few days it has not shown sleep patterns. It’s incapable of recording any activity that I am doing 

 

Moderator edit: clarified subject.

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‎11-16-2024 10:57

‎11-16-2024 10:57

Welcome to the forums @Golfer67.

Thank you for providing the details regarding your Charge 5. Sorry to know the difficulty that you are experiencing. 

Please confirm if you are using Mobile track. It is a service that allows you to count steps using your phone even if you forget to wear your Fitbit. You can "unpair" Mobile Track from your account.  On your Fitbit app go to the upper left corner, on the phone and device icon. Click on your phone icon and on the 3 dots and choose "unpair".

Regarding sleep, make sure your heart rate is working:

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your Charge 5. To do so, open the Fitbit app, tap on the Account icon, tap on your Charge 5's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your watch once again. 
  • Once it's done, restart your watch once again. 
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Bear in mind that if your heart rate is not working, your sleep stages won't too as this data is calculated by your heart rate readings. Nevertheless, I suggest checking Why don't I see sleep stages today?

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