Charge 5 refund inquiry

[Shazzawagga]

I sent a via email last week enquiring when I will get paid my refund for the second defective Fitbit.The watch was picked up by the courier in November.  The refund is to be paid into my PayPal account and I will get a notification of payment. No refund as yet. The reply to my inquiry last week asked me to verify my Gmail which I have. Still no answer from Google. Can someone help please?

Moderator Edit: Clarified subject.

[Odyssey13]

Hi @Shazzawagga  you'll need to get back with customer support for assistance. The forums are peer-to-peer (other users, like yourself) and we have no insight into what's going on with cases.

[Shazzawagga]

Hello can you tell me when my refund into my PayPal account will occur?
Regards
Sharon
Australia

Moderator Edit: Personal info removed

[Odyssey13]

@Shazzawagga  in order to find out what's going on with your case, you need to get in touch with customer service. The community forums are member based and we aren't employees of the company.

[AndreaFitbit]

Welcome to the Fitbit Community, @Shazzawagga. I'm sorry to hear that you haven't received your Charge 5 refund yet and will be glad to assist. 

As @Odyssey13, mentioned, you must get in touch with our Support Team and I noticed that you already did. Our team will contact you as soon as they get your information. 

Have a nice weekend.