Charge 5 refund

[kurikuri3]

Fitbit told me they would issue a refund and credit it to my account within a maximum of 6 weeks (by October 5). However, I still haven’t received the refund. I emailed them, and they responded that the refund has already been credited to my Payoneer account, but when I checked, there was nothing there. They are now advising me to contact Payoneer instead.

Has anyone here actually received a refund for the Charge 5? Is it true that they will process the refund?

[RiekoC]

Hello @kurikuri3 

I'm flagging your post to the Moderators. Although they can't help directly, they might be able to contact the appropriate team and have them follow up on the status of your refund.

[DavidFitbit]

Hi there @kurikuri3 Welcome to the Fitbit Community! It's great to have you here, allow me to help with the follow up of your refund.

Thank you @RiekoC for the help.

You should have received an email notification that your refund is ready. I suggest to check you spam folder as automated emails usually fall there. From the email you should be able to complete the instructions to get your refund.

If you don't find anything, you may need to contact Payoneer.

Hope this helps.

[RiekoC]

Thank you for your help @DavidFitbit 

[kurikuri3]

Hi I tried to contact payoneer but they asked for amount, Payment ID and  Date the transfer was made. But I do not know any of the info requested since this is a refund transaction.

[kurikuri3]

Hi there is still no update on this. It has been 3 months and fitbit keeps saying wait and wait for another days/weeks, they keep on extending the period. 

[kurikuri3]

There is still no update on this. It has been 3 months and fitbit keeps saying wait and wait for another days/weeks, they keep on extending the period. I am not sure if they are planning to give the refund.

[kurikuri3]

Hello the agent in the email does not reply anymore. they stopped replying days ago, will I even get the refund?

[DavidFitbit]

Hi there @kurikuri3 thank you for your response. I can imagine how you may feel with the evolution of your refund.

Upon checking our system i realize that your case is under review and you may receive a response from our support team soon.

I appreciate your patience.