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Charge 5 remains at Fitbit Logo despite countless attempts to reset

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‎01-29-2023 22:34

‎01-29-2023 22:34

Greetings ..

My Fitbit Charge 5 for some reasons remains at the Fitbit logo, despite my many attempts to reset it ..

 

I had tried even the press 3 times (at 1 sec interval) method but it kept coming back and remained at the Logo screen. 

 

Any other solutions to offer?

 

HARRI

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‎01-30-2023 02:48 - last edited on ‎08-30-2024 10:45 by Fitbit Moderator

‎01-30-2023 02:48 - last edited on ‎08-30-2024 10:45 by Fitbit Moderator

@HarrisonPhong Welcome to the Fitbit community!

Sad to hear that your Charge 5 isn't working as expected. As you've already tried restarting it without success, I'd suggest contacting Fitbit support to get further assistance:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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