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Charge 5 reminders to move and battery issues

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‎06-23-2023 09:09 - last edited on ‎06-24-2023 03:54 by Fitbit Moderator

‎06-23-2023 09:09 - last edited on ‎06-24-2023 03:54 by Fitbit Moderator

My charge 5 does not send me step reminder anymore. Suddenly using up battery in less than 48 hours

Moderator Edit: Clarified subject

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‎06-24-2023 03:57

‎06-24-2023 03:57

Hi there, @Franoct58. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issues with your Charge 5.

If you haven't done so already, please make sure that you've followed the steps provided in this article to improve battery life in general, as this has been generally useful for other users. In addition, please complete a three pulse restart following the steps listed here below: 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end if the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

The battery can last up to 7 days; because battery life is affected by use and other settings, actual results may vary, but the battery shouldn't be draining only after a few hours. 

Regarding the reminders to move, please see Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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1 REPLY 1

‎06-24-2023 03:57

‎06-24-2023 03:57

Hi there, @Franoct58. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issues with your Charge 5.

If you haven't done so already, please make sure that you've followed the steps provided in this article to improve battery life in general, as this has been generally useful for other users. In addition, please complete a three pulse restart following the steps listed here below: 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end if the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

The battery can last up to 7 days; because battery life is affected by use and other settings, actual results may vary, but the battery shouldn't be draining only after a few hours. 

Regarding the reminders to move, please see Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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