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Charge 5 reminders to move not working properly

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‎03-28-2023 07:23

‎03-28-2023 07:23

Hello - the reminders to move on my charge 5 are very hit and miss. I have them enabled, I've checked that the do not disturb mode and the sleep mode are both set to off, in theory all is well. But it's very random whether I'd actually get a reminder 10 minutes to the hour or not, if I haven't completed the 250 steps yet.

 

Also, the vibration to confirm that I HAVE completed the 250 steps is equally random: sometimes I get it, sometimes I don't.

 

I've tried re-starting, synching, everything, all the settings seem fine. But it's just not reliable enough to trust it. It's very annoying because it would be a useful feature but it forgets to remind me more often than not.

 

What's up with this? Is there an update/bug fix in the works?

 

Thanks.

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2 REPLIES 2

‎03-28-2023 15:01

‎03-28-2023 15:01

Mine not working 

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‎03-29-2023 00:01

‎03-29-2023 00:01

I may have stumbled upon a solution. Just in case it helps somebody else: if I turn off my phone's bluetooth, I get the reminders. If the bluetooth is on, I don't. So now I only turn it on once or twice a day to synch. Android phone, if it matters.

 

Still no idea why this happens.

Best Answer