Charge 5 replacement information

[Rosemme]

replacement and status email notification has not been received in over one month.  account is an original Fitbit account and is a fitbit customer service issue not a google issue -replacement sent thru fitbit RMA, chat is unavailable and the customer service is not answering questions when asked and not communicating effectively.  google will not communicate on replacements made thru fitbit.  fitbit must provide answers for their customers.  

Moderator Edit: Clarified subject, personal information removed and formatting. 

[Odyssey13]

Hi @Rosemme  you see the announcement at the top of the forums?

"We are experiencing extremely high contact volume right now and estimated wait times will be higher than normal. We appreciate your patience and understanding as we work to provide support as quickly as possible. In the meantime, please visit our Help Center for troubleshooting articles and our Community Forums. "

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[AndreaFitbit]

Thanks for getting back to us @Rosemme. I'll be glad to assist with your Charge 5 replacement query.

I noticed that you were able to contact our team in order to get assistance. I updated your case with the details you shared here. Please follow their instructions to get your replacement information.

Thank you for your assistance @Odyssey13.