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Charge 5 replacement is taking too long to ship

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‎08-27-2023 01:36 - last edited on ‎08-27-2023 05:28 by Fitbit Moderator

‎08-27-2023 01:36 - last edited on ‎08-27-2023 05:28 by Fitbit Moderator

  • I got intouch with fitbit about my charge 5 ,they said they would replace it,sent email.for me to request, sent request on 5th august still nothing ,every time i get in touch they say the higher support will get in touch ,,as if the 27th August still nothing, im fuming there is no support from them at all ,all they keep saying is someone will be in touch  WHEN WILL THAT BE,Are they hoping i will forget  ,i dont think so

Moderator Edit: Clarified subject

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4 REPLIES 4

‎08-27-2023 05:36

‎08-27-2023 05:36

Hello there, @Willfan. Thanks for stopping by in the Fitbit Community Forums. 

We are sorry for the delay in getting back to you over email, we are handling a high volume of contacts and waiting responses are taking a bit longer. With this being said, I suggest you to wait until our team gets back to you as every time you tried reaching out to them via email you're sending your case back to the queue which make the waiting time longer. 

To properly address your concern, please note this kind of inquiries is handled with our Customer Support only. Since you have reported this matter to them already, please note there's nothing left we here in the community can suggest other than waiting for them to update you regarding your order status.

As advised, you’ll receive an email with your tracking information. If your email address is associated with a Google account, you can check the status of your order there. 

Maria | Community Moderator, Fitbit


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‎08-27-2023 07:07

‎08-27-2023 07:07

I’ve been at this to get my charge 5 replaced and they been running me around for months …. Takes them a week at times to reply an email … they have told me twice that they sending me a replacement label in mail and a few times in email and have not got nothin … I’m getting to the point of changing to a different brand …. First call was near end of June 2023 

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‎08-27-2023 09:09

‎08-27-2023 09:09

Same… very disappointed in the support. In addition, they tried to gaslight me by telling me I need to sync more often to fix my battery issue. Knowing it’s a firmware issue. Giving it a couple more days and I’m moving on to another tracker.  

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‎08-27-2023 11:27

In response to SunsetRunner

‎08-27-2023 11:27

Remember months now … I’m thinking if no answers by next pay I maybe doing the same

Sent from my iPhone
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